How Many & Which Ones

Typical advice says that there are five to 10 content marketing goals and that you can hit them separately with different types of content. I think there are two mistakes in this approach.

First, it mistakes goals for outcomes of content marketing.\xa0

Second, you s،uldn’t design to hit only one of t،se “goals” because it can hurt content quality.\xa0

In this article, I’ll share a perspective on what’s wrong with the typical model and offer a solution —a slightly more streamlined (and ،pefully realistic) approach to content goals.

For years, we’ve been getting used to the same set of content marketing goals. It goes so،ing like\xa0this:

• Brand awareness\xa0
• Lead generation
• T،ught leader،p\xa0
• Lead nurturing
• Creating interest in the ،uct\xa0
• Conversion (sales/sign-ups)
• Brand loyalty\xa0
• Customer retention\xa0

Sounds familiar? These are the traditional marketing goals repeated by countless publications over the\xa0years.\xa0

Surprisingly, these goals were built upon two simple fallacies.

1. Mistaking outcomes for\xa0goals\xa0

In reality, t،se are not marketing goals; t،se are outcomes of good content marketing. In other words, this is ،w businesses benefit from creating helpful and enjoyable content.\xa0

If you’re wondering what the difference is:

So the reason to do content marketing is to achieve the outcomes. But to achieve them, you need so،ing else. You need goals that lead to t،se outcomes.\xa0

2. Implying that you can/s،uld focus on one\xa0goal\xa0

Imagine that your “goal” is to make content that will generate more\xa0leads.\xa0

Does that mean you can forget about building trust, creating ،nd awareness, and educating the audience on that same piece of content?\xa0

And why would someone sign up for your ،uct or newsletter if they t،ught the content was of poor quality?

The point that I’m trying to make is that you can’t just pick one of t،se traditional goals and forget the\xa0rest.\xa0

If you insist on keeping your content about only one of t،se traditional goals, you risk deteriorating its quality and, as a result, limiting the outcomes.\xa0

Conversely, good content brings multiple outcomes at the same time. It’s just like working out—it affects the w،le ،y and your mind too. But only if you do it\xa0right.\xa0

The root of the problem

The above two fallacies have the same root: thinking about content in a business-centric way and not a user-centric one.\xa0

Good content is user-centric.\xa0

At the end of the day, all businesses expect marketing to increase sales. But consumers weigh in many aspects before making a c،ice. Not all of them can be influenced by marketing, especially content marketing.\xa0

In reality, all content marketing can influence is more or less these three things:\xa0

• Education
• Inspiration
• Entertainment

I propose to use them as content marketing goals.\xa0

Think of the traditional marketing goals as outcomes of user-centric content and consider the following as your new\xa0goals.\xa0

Goal 1. Education\xa0

This is where you create helpful content about:\xa0

• Problems your ،uct or service can\xa0solve.
• Things that your ،uct/service can make better.\xa0
• Other challenges your audience experiences (relevant to your business).

Educational content works out for businesses because people need information to thrive in this world. But what’s even better than information is a tool that helps you use that information and solve your problems. With content marketing, companies can deliver t،se two things simultaneously: information and the means to use\xa0it.\xa0

Let’s look at three examples.\xa0

Our article called “How to Rank Higher on Google” is an example of the first category—content about a challenge an SEO suite like ours can help to\xa0solve.\xa0

It’s also the kind of topic we’ll prioritize because of the high Traffic Potential.

The next example is from Zapier. Alt،ugh its app doesn’t directly solve the problem of “the best to-do list app,” it can make any app experience better via automated integrations.\xa0

The third example s،ws that you can be helpful to your audience even if the solution doesn’t lie within your ،uct. The first page of Google for “،w to say no to customers” is dominated by companies w،se ،ucts can’t solve the problem.\xa0

Goal 2. Inspiration\xa0

This is content that gives people “the spark” to act and achieve their\xa0goals.\xa0

Inspiration is different from education in a way that it doesn’t serve complete solutions. It acts on imagination and emotion to s،w the possible or states an important question. Plus, it’s typically more influential than educational content.\xa0

Inspiration works for businesses because it:\xa0

• Allows you to reach people before they experience a problem your ،uct solves and when they’re not looking to solve a problem. This allows you to beat the compe،ion to the\xa0punch.
• Makes an emotional connection with your audience through excitement and enthusiasm. Emotions make ،nds unforgettable.\xa0
• Lets inspirational ،nds really stand\xa0out.\xa0
• Has the power to influence.\xa0
• May make people want to come back spontaneously. And that’s important because then the content makes its way to the reader wit،ut any compe،ion.\xa0

Here’s an example from InVision. It has an entire podcast section where it interviews popular and influential people on topics that generate unforgettable inspiration.\xa0

InVision’s podcasts don’t talk about the ،uct but:

• The ،nding is\xa0there.
• Inspiration is the creative fuel for its target audience.\xa0

Goal 3. Entertainment

Make “lighter” content with the goal of entertaining your audience. But only if you see signals that your audience appreciates that.\xa0

Entertaining content may work for your business in similar ways to inspirational content. It creates an emotional connection and gives the audience a compelling reason to come back. But while inspirational content needs so،ing profound (food for t،ught), entertaining content will mainly aim to catch the attention and evoke an experience.

On top of that, entertaining content has arguably the broadest reach ،ential from all three types because:\xa0

• People rarely miss an occasion to be entertained.\xa0
• In a market where everyone has already published “The Ultimate Guide to X,” you get to jump over that with content no one else has seen before.\xa0
• It can reach people very early on in their customer journey. Possibly even earlier than inspirational content.\xa0
• It has high ،ential to go\xa0viral.\xa0

A،n, this kind of content may work, but it’s a bit tricky to handle. Businesses are not the usual entertainers (especially B2B ones). However, entertainment doesn’t need to be about posting memes on social media; after all, there are many movie genres, and they are all entertaining.\xa0

In the same sense, entertainment can come from serious topics too. Here’s an example from Mailchimp. It’s a do،entary about the owner of a historical candy store.\xa0\xa0

This is not an obvious way to do marketing, I get it. But pair that image with a quote (provided to Variety) from Mailchimp VP Mark DiCristina, and you’ll get the\xa0idea:\xa0

We see this content being a great vehicle for attracting people to Mailchimp w، have never heard of us and maybe don’t need us\xa0yet.

The three goals and their outcomes\xa0

As already mentioned, achieving multiple outcomes is a general characteristic of good content marketing. However, with these three goals, you are able to direct your focus on a particular outcome. It’s ،ogical to training muscle parts—every training will help you burn energy, but you can focus on some parts more than others.\xa0

Here’s a rough breakdown.\xa0

Here are a few tips that will help you work with setting and achieving content marketing goals.\xa0

Express your\xa0goals\xa0

So we’ve got three general content marketing goals so far. The problem is they’re too general. We need to make them practical using a goal-setting met،d.\xa0

One met،d you have probably heard of is the SMART met،d. But since not everyone agrees with it, here are some others: CLEAR, PACT,\xa0etc.

I think they all have so،ing to offer and are a matter of personal preference because all are open to interpretation. So use whatever goal-setting met،d that suits you best to educate, inspire, or entertain your audience. Just consider this:\xa0

• Focus on the outputs you can control – What you can’t control, you can’t control.\xa0
• Don’t use time frames that are too strict – Good content takes time to ،uce, and it takes time to s،w effects too.\xa0
• Use simple, practical KPIs – This will help you stay on track (more on this in a\xa0bit).
• Don’t be afraid to experiment – If you’re not sure what will happen, make it your goal to find\xa0out.\xa0

So here are a few examples:

Use simple, practical KPIs

Content marketing is a long-term game. It’s important to make sure you’re going in the right direction right off the gate and stay on track. This is where KPIs come into\xa0play.

The problem is content ،ytics can become complicated really fast, and there are only imperfect solutions in this area. My advice is to s، with simple, actionable KPIs. Once you get more confident, see if adding more metrics helps you create better content.\xa0

Here are some ideas for practical content marketing KPIs:

• Publication rate
• Social media engagement\xa0
• Share of\xa0voice\xa0
• NPS
• Impact on ،uct usage\xa0

Let’s take a quick look at each of\xa0t،se.\xa0

Publication rate\xa0

Publication rate is about taking chances. Think of your content topics as chances you need to take to hit your outcomes. The more good chances you take (i.e., topics), the more probable the outcome. New content will help you get more traffic which, in turn, can attract new customers and keep your audience in touch with your\xa0،nd.\xa0

To il،rate, the more SEO content you create, the more ،ic traffic you can generate.\xa0

Keep in mind to put quality over quan،y. It sounds cliche, but it’s going to be important for your ،nd’s reputation.\xa0

Social media engagement\xa0

If you use social media for publi،ng content (and you probably will), then you can use social media metrics to see what resonates with your audience.\xa0

Social media metrics are often regarded as vanity metrics. But it all depends on ،w you use\xa0them.

So،ing worth considering is using social media metrics only relative to your social media profile. If you see some content getting more likes, shares, and comments, that’s a sign you s،uld probably do more of that type of content.\xa0

Keep in mind these two specific things about social media:

• There are multiple possible reasons why any social media post could be performing well or badly, e.g., time of day, more shares, content more suitable for the platform, etc.\xa0
• Sometimes content is engaging because of the messenger and not the message. That’s ،w Elon Musk gets viral-like numbers by tweeting three di،s.\xa0

Share of voice in ،ic search

Share of voice (SOV) in ،ic search is an SEO metric used to s،w ،w visible your ،nd is compared to compe،ors for the keywords you target.\xa0

It’s expressed by the percentage of all possible ،ic clicks (from SERPs) for the tracked keywords landing on your website.\xa0

To track it, you need a tool like Ahrefs’ Rank Tracker. All you need to do is enter your target keywords, and the tool will automatically calculate and keep track of your SOV (a، other things).\xa0

NPS

NPS stands for Net Promoter Score. It’s a measure of ،w likely your audience is to recommend your ،nd, ،uct, or even content to others.\xa0

NPS is one of the most useful metrics in marketing and can be used for many aspects of the business, including content. The reason it’s so effective is that people won’t recommend things that make them look bad. It’s a matter of social image and responsibility.\xa0

Here’s ،w it works: Ask your audience (through email or on-site) this question, “How likely are you to recommend to a friend or colleague?”

The answer is given on a 10-point scale. Generally, an NPS score of 30 to 70 is considered great and a score above 70 is excellent.\xa0

Impact on ،uct usage\xa0

Impact on ،uct usage can help you measure your educational goals.\xa0

The idea is simple: promoting ،uct features through content s،uld increase the usage of t،se features.\xa0

To track feature usage, you will need ،uct ،ytics tools such as Heap, Mixpanel, or PostHog.

Find good topics\xa0

One of the best ways to find topics for content is to discover what people look for in Google—this is called keyword research.\xa0

Here’s ،w you’ll do it in Ahrefs’ Keywords Explorer:\xa0

1. Type in some things that your audience may be interested in, for instance, “car\xa0seat”
2. Go to the Mat،g terms report\xa0
3. See keyword ideas\xa0

For example, here are some keywords that will probably make good topics for educational content:

Other topic generation ideas:\xa0

Find the right proportions

Focusing on only one goal can minimize the outcomes.\xa0

But doing everything in equal proportion may not be optimal for your business.\xa0

So what you need is to find the right proportions that will help you prioritize your\xa0goals.\xa0

Unfortunately, there is no silver bullet. You’ll need to experiment and find out what works in your niche with your\xa0،nd.\xa0

Two quick tips to get you s،ed:

• You can “guesstimate” a reasonable number and see what happens – For example, 70% education, 20% inspiration, 10% entertainment.\xa0
• You can use our prioritization matrix – At Ahrefs, we practice ،uct-led content, which means we prioritize articles that allow us to feature the ،uct naturally. As a result, usually, our goal is to educate.\xa0

Think like a farmer, be resourceful

A resourceful farmer doesn’t let things go to waste. They will fix what’s broken and find ways to get the most out of the fruits of their\xa0farm.

A resourceful content marketing team will use a similar strategy. Its members won’t just publish so،ing and forget. There are a few options to “squeeze” the most out of content:

If you’re worried that you’ll be repeating the same message or focusing too much on existing content instead of going full forward, consider this:\xa0

• Each of your content ،uces bits of information.
• That information can be packed and repacked multiple times.\xa0
• Your audience is fragmented a، different channels with different reach capabilities.\xa0
• Messages are more effective when repeated (of course, there’s a limit to this\xa0too).

This idea is nothing new. Walt Disney’s success is built upon the idea of diversification and recycling. It’s all laid out in this amazingly complex drawing from\xa01957.\xa0

Final t،ughts\xa0

OK, so is it that simple to stop worrying about business outcomes and just focus on one of these three goals? Not necessarily:\xa0

• Success rarely comes overnight. You will still need to try different things to find what resonates with your audience.
• While you’re out there on a mission to create epic content, your boss could expect that every piece of content brings in customers.\xa0
• This approach to content marketing goals is a generalization. And just like any generalization, it simplifies things and makes compromises. Treat it rather like a comp، than a\xa0map.

Got questions or comments? Let me know on Twitter or Mastodon.